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Survey: 93% of Metro North Customers Happy With Service
A new survey of Metro North train riders finds 93% of customers are satisfied with service.
Customers of MTA Metro-North Railroad surveyed in June said they were overhelmingly pleased wtih the train service.
Customer satisfaction is highest on the Harlem line at 97% and the Hudson Line at 96%, while the New Haven line lags at 88%. Officials believe the latter is largely due to its aging fleet of railcars and a chronic shortage of cars and that number will go up once Metro North adds some 342 new rail cars in the near future.
Metro North President Howard Permut said Metro North will Iincrease efforts to improve in areas customers are least satisfied with, such as the perennial problems-toilets, both on trains and in stations, and communications during disruptions."
Questions on the survey included a wide range of topics from comfort, seat availability, scheduling and on-time performance. The biggest concern of customers was parking at their home boarding station.
Metro North is in the midst of a construction project that will add 750 spaces to the Cortlandt Station on the Hudson Line, which is expected help ease parking congestion there.
Of the two lines west of the Hudson, which are operated by NJ Transit under contract to Metro North, the Port Jervis line satisfaction rating is 84%, with a large percentage of passengers complaining about scheduling.
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